Zero Tolerance Policy
Olive Medical Practice has adopted the ‘Zero Tolerance’ Policy.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
There will be no discrimination by this practice related to sexual orientation, race, colour or creed of patients. Confidentiality will be maintained at all times.