Ordering repeat prescriptions
There are three ways in which you can order a repeat prescription:
- using the GP online system: Patient Access
- In person, between the hours of 10am and 2pm
- Over the telephone by calling 01254 949560, between the hours of 10am and 2pm
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
Non-urgent advice: Patient Access
Collecting your prescription
Please allow 48hrs for repeat prescriptions Monday to Friday
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Additional Information
Prescribing of over the counter medicines is changing
rescribing of over the counter medicines is changing
Your GP, nurse or pharmacists will not generally give you a prescription for over the counter medicines for a range of minor health concerns.
Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community.
The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns, and if your symptoms suggest it’s more serious, they’ll ensure you get the care you need.
Please help the NHS to use resources sensibly!
Why does the NHS need to reduce prescriptions for over the counter medicines?
The NHS has been spending around £136 million a year on prescriptions for medicines that can be bought from a pharmacy or supermarket, such as paracetamol. By reducing the amount the NHS spends on over the counter medicines, we can give priority to treatments for people with more serious conditions, such as cancer, diabetes and mental health problems.
Exceptions to the new prescription rules
You may still be prescribed a medicine for a condition on the list if:
- You need treatment for a long-term condition, e.g. regular pain relief for chronic arthritis or inflammatory bowel disease
- You need treatment for more complex forms of minor illnesses, e.g. migraines that are very bad and where over the counter medicines do not work
- You need an over the counter medicine to treat a side effect of a prescription medicine or symptom of another illness, e.g. constipation when taking certain painkillers
- The medicine has a licence which doesn’t allow it to be sold over the counter to certain groups of patients. This could include babies, children or women who are pregnant or breast-feeding
- The person prescribing thinks that a patient cannot treat themselves, for example because of mental health problems or severe social vulnerability
The reasons vary for each condition. Your GP, nurse or pharmacist will speak to you if this affects you.