Repeat Prescriptions

There are three ways in which you can order a repeat prescription:

  • Online via Patient Access at
  • In person (between the hours of 10am and 2pm)
  • Over the telephone by calling 01254 287061 (between the hours of 10am and 2pm)

** Please note patients will need to register for this service before it can be used for the first time by contacting Reception in person to fill out the relevant paperwork – you will need to bring proof of ID (photographic) with you**


48 hours are required for repeat prescriptions Monday to Friday.  For example if you ordered your repeat prescription on a Monday morning it will not be ready for collection until the Wednesday morning.  If however you order your prescription on a Friday morning this will not be ready for collection until the Tuesday morning, as the surgery is closed at weekends.During bank holiday periods the turn-around time for repeat prescriptions will increase, therefore during bank holiday periods such as Christmas and Easter please ensure you order your medication in good time so that you have enough medication during the bank holiday periods.The surgery is also fully live with the Electronic Prescribing Service which means that patient’s prescriptions can be sent electronically to a chemist of their choice throughout the UK. Please contact your chosen pharmacy for more information.

Prescribing of over the counter medicines is changing

Your GP, nurse or pharmacists will not generally give you a prescription for over the counter medicines for a range of minor health concerns.

Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community.

The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns, and if your symptoms suggest it’s more serious, they’ll ensure you get the care you need.

Please help the NHS to use resources sensibly!

Why does the NHS need to reduce prescriptions for over the counter medicines?

The NHS has been spending around £136 million a year on prescriptions for medicines that can be bought from a pharmacy or supermarket, such as paracetamol. By reducing the amount the NHS spends on over the counter medicines, we can give priority to treatments for people with more serious conditions, such as cancer, diabetes and mental health problems.

Exceptions to the new prescription rules

You may still be prescribed a medicine for a condition on the list if:

  • You need treatment for a long-term condition, e.g. regular pain relief for chronic arthritis or inflammatory bowel disease
  • You need treatment for more complex forms of minor illnesses, e.g. migraines that are very bad and where over the counter medicines do not work
  • You need an over the counter medicine to treat a side effect of a prescription medicine or symptom of another illness, e.g. constipation when taking certain painkillers
  • The medicine has a licence which doesn’t allow it to be sold over the counter to certain groups of patients. This could include babies, children or women who are pregnant or breast-feeding
  • The person prescribing thinks that a patient cannot treat themselves, for example because of mental health problems or severe social vulnerability

The reasons vary for each condition. Your GP, nurse or pharmacist will speak to you if this affects you.


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